Terms of service

FWDDEPLOY (“Forward Deploy”, “we”, “us”) is a registered Indian MSME (micro, services) (Udyam Registration No. UDYAM-TS-09-0259967), registered at Plot no.122, Haritha Homes, Badangpet, Ranga Reddi District, Hyderabad, Telangana 500058, India. “You” means the business that engages us or subscribes to our software, and the person accepting these terms on its behalf. By signing a quote, starting an engagement, using our software, or using this website, you accept these terms.

These terms cover subscription access, customisation and deployment on client infrastructure, and use of this website and its contact form. Product availability, deployment responsibilities and the services included are specified in your agreement.

A signed quote or agreement takes precedence for the engagement if it conflicts with these terms.

Before work begins, we agree the scope, milestones, fees, payment schedule and responsibilities in writing. Delivery dates are agreed for each project; we do not make a universal fixed-date delivery or free-demo promise.

Changes to scope, fees or milestones require written agreement. Any access to staff, systems, data or premises required for the work is set out in the agreement.

When you use our software or this website, you agree not to:

• Use the services for anything unlawful, or to send spam or messages a recipient has not consented to receive — including WhatsApp messages sent through Dental OS, which must follow Meta's WhatsApp Business policies and honour STOP requests.
• Enter data into the services that you do not have the right to use — your patients' and operators' data is yours to collect lawfully, with the consents the law requires.
• Attempt to break, probe or overload the services, access another client's data, or bypass access controls.
• Copy, resell, sublicense or reverse-engineer the software, except where Indian law allows it regardless of contract.
• Share login credentials outside your team, or keep accounts active for people who have left.

If use of the service puts other clients, patients or the platform at risk, we may suspend the affected account while we sort it out with you. We will tell you why.

Software intellectual property. Forward Deploy retains the intellectual property in its software, source code and related materials. Deployment on your infrastructure does not transfer that ownership. Third-party components remain subject to their respective licences.

Your usage rights. Subscription access and deployments on client infrastructure have usage rights defined in the signed agreement. Deployment on your infrastructure can be agreed without a recurring platform subscription. Source-code access, if any, and permitted maintenance activities are specified in that agreement.

Your data and infrastructure. Your business data remains yours. You retain control of the infrastructure you provide. Our handling of data is described in the privacy policy and data deletion instructions.

• Subscription, customisation and deployment fees are set out in your signed agreement. Hosting, third-party services and AI usage costs are explained separately. All amounts are in Indian Rupees (₹).
• Fees are exclusive of GST. Applicable GST is added to every invoice at the prevailing rate, and we issue tax invoices accordingly.
• Invoices and payment milestones follow the schedule in your signed agreement.
• Invoices are due within 15 days unless the quote says otherwise. We accept bank transfer and UPI.
• If an invoice is more than 30 days overdue, we may suspend the service after giving you 7 days' written notice. We do not delete your data because of late payment.

We build carefully and run the services with the security measures described in our privacy policy. Support is included for an agreed initial period and scope. After that period, maintenance and other support are paid services under a separate agreement. Your team may maintain the deployment independently within its agreed usage rights. Additional features are scoped and priced separately. But software and networks are not perfect, so to be straight with you:

• The services are provided as described in your quote and our documentation — not with implied warranties beyond what Indian law requires.
• We depend on third parties we do not control: cloud hosting, telecom networks and Meta's WhatsApp platform. We are not responsible for their outages, though we will work around them where we can.
• Our software supports your clinical and operational decisions; it does not make them. Diagnosis, treatment and shop-floor decisions remain yours.

• Cap. For any claim arising out of an engagement or subscription, our total liability is limited to the fees you paid us in the 12 months before the event giving rise to the claim.
• Indirect losses. Neither of us is liable to the other for indirect or consequential losses — lost profits, lost business, or loss of anticipated savings.
• What the cap does not cover. Nothing limits liability for fraud, wilful misconduct, or anything that cannot be limited under Indian law.

• Engagement cancellation, payment for completed work and handover follow the signed agreement.
• Subscriptions: either of us may end a subscription with 30 days' written notice. You pay for the period up to the end date; we do not charge exit fees.
• For cause: either of us may terminate immediately if the other materially breaches these terms and does not fix the breach within 15 days of written notice.
• On exit: subscription access ends as agreed; continued use of a deployment on your infrastructure follows its licence terms. We return or delete data we hold according to our data deletion page, and clauses that by nature survive (ownership, liability limits, payment of amounts due, governing law) continue to apply.
• Handover: your team may operate and maintain the system within the agreed usage rights. We will cooperate reasonably with a handover, and any paid transition help is quoted separately before it starts.

We may update these terms from time to time. For subscriptions, we will give you at least 30 days’ notice of material changes through the product or by email; if you do not accept a change, you may terminate before it takes effect. A signed quote is never changed retroactively. The “Last updated” date at the top reflects the current version.

These terms are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction over any dispute. Before going to court, both of us agree to first raise the issue in writing and spend 30 days trying to resolve it directly — most problems are fixed by a conversation.

Questions about these terms: email contact@fwddeploy.co with the subject “Terms”, or call +91 96679 72239.

FWDDEPLOY (Forward Deploy) · Plot no.122, Haritha Homes, Badangpet, Ranga Reddi District, Hyderabad, Telangana 500058, India · contact@fwddeploy.co