Terms of service

FWDDEPLOY(“we”, “us”) is a registered indian msme (micro, services) (Udyam Registration No. UDYAM-TS-09-0259967), registered at Plot no.122, Haritha Homes, Badangpet, Ranga Reddi District, Hyderabad, Telangana 500058, India. “You” means the business that engages us or subscribes to our software, and the person accepting these terms on its behalf. By signing a quote, starting an engagement, using our software, or using this website, you accept these terms.

• Deployment engagements — an engineer working from your premises to build or fix software for your operation.
• Software subscriptions — ongoing use of our products, currently Dental OS (practice management for dental clinics, including WhatsApp messaging) and Machine Monitor (shop-floor machine monitoring).
• This website — fwddeploy.co, including the intake form on the Start page.

A signed quote or order form for a specific engagement sits on top of these terms. If the two conflict, the signed quote wins for that engagement.

We make the same promise on this website and in every engagement. Here it is as a term of contract, not a slogan:

1. Quote before day 0. Before the deployment starts, we give you a written quote covering the fixed deployment fee and the monthly run fee. That quote does not move during the engagement unless you ask for a change in scope and we both agree the revised price in writing.
2. No payment until the day-7 demo. You owe us nothing — no advance, no discovery fee, no deposit — until we have shown you a working demo on your data and your process, targeted for day 7 of the deployment.
3. Walk-away right. After seeing the demo, you may end the engagement for any reason or none. If you walk away at the demo, you owe us nothing for the work to that point, and we keep what we built. If you continue, the quoted fees apply from that point as set out in the quote.

What we need from you for this to work: reasonable access to your premises, the people who do the work, and the data the system needs — as described in the quote. If access we agreed on is not provided, the day-7 target shifts by the days lost.

When you use our software or this website, you agree not to:

• Use the services for anything unlawful, or to send spam or messages a recipient has not consented to receive — including WhatsApp messages sent through Dental OS, which must follow Meta's WhatsApp Business policies and honour STOP requests.
• Enter data into the services that you do not have the right to use — your patients' and operators' data is yours to collect lawfully, with the consents the law requires.
• Attempt to break, probe or overload the services, access another client's data, or bypass access controls.
• Copy, resell, sublicense or reverse-engineer the software, except where Indian law allows it regardless of contract.
• Share login credentials outside your team, or keep accounts active for people who have left.

If use of the service puts other clients, patients or the platform at risk, we may suspend the affected account while we sort it out with you. We will tell you why.

• We keep the platform. The software, source code, designs, documentation and know-how behind our products and engagements — including improvements made while working with you — belong to FWDDEPLOY. You get a non-exclusive, non-transferable licence to use the software for your own business for as long as your subscription is active.
• You keep your data. Everything you and your team put into the system — patient records, appointments, message history, machine and production data — is yours. We use it only to run the service for you, as described in our privacy policy. On exit, we return or delete it (see our data deletion page).
• Bespoke work. If a signed quote says specific deliverables are assigned to you, that quote governs for those deliverables.

• Fees are as set out in your signed quote: typically a fixed deployment fee plus a monthly run fee. All amounts are in Indian Rupees (₹).
• Fees are exclusive of GST. Applicable GST is added to every invoice at the prevailing rate, and we issue tax invoices accordingly.
• The first invoice is raised only after the day-7 demo, if you choose to continue. Monthly run fees are invoiced in advance.
• Invoices are due within 15 days unless the quote says otherwise. We accept bank transfer and UPI.
• If an invoice is more than 30 days overdue, we may suspend the service after giving you 7 days' written notice. We do not delete your data because of late payment.

We build carefully and run the services with the security measures described in our privacy policy. We will fix faults in the software at no extra charge. But software and networks are not perfect, so to be straight with you:

• The services are provided as described in your quote and our documentation — not with implied warranties beyond what Indian law requires.
• We depend on third parties we do not control: cloud hosting, telecom networks and Meta's WhatsApp platform. We are not responsible for their outages, though we will work around them where we can.
• Our software supports your clinical and operational decisions; it does not make them. Diagnosis, treatment and shop-floor decisions remain yours.

• Cap. For any claim arising out of an engagement or subscription, our total liability is limited to the fees you paid us in the 12 months before the event giving rise to the claim.
• Indirect losses. Neither of us is liable to the other for indirect or consequential losses — lost profits, lost business, or loss of anticipated savings.
• What the cap does not cover. Nothing limits liability for fraud, wilful misconduct, or anything that cannot be limited under Indian law.

• At the day-7 demo: you may walk away owing nothing, as set out in clause 03.
• Subscriptions: either of us may end a subscription with 30 days' written notice. You pay for the period up to the end date; we do not charge exit fees.
• For cause: either of us may terminate immediately if the other materially breaches these terms and does not fix the breach within 15 days of written notice.
• On exit: your access ends, we return or delete your data per our data deletion page, and clauses that by nature survive (ownership, liability limits, payment of amounts due, governing law) continue to apply.
• No lock-in: we build systems your team can run. We will cooperate reasonably with a handover, and any paid transition help is quoted separately before it starts.

We may update these terms from time to time. For subscriptions, we will give you at least 30 days’ notice of material changes through the product or by email; if you do not accept a change, you may terminate before it takes effect. A signed quote is never changed retroactively. The “Last updated” date at the top reflects the current version.

These terms are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction over any dispute. Before going to court, both of us agree to first raise the issue in writing and spend 30 days trying to resolve it directly — most problems are fixed by a conversation.

Questions about these terms: email contact@fwddeploy.cowith the subject “Terms”, or call +91 96679 72239.

FWDDEPLOY · Plot no.122, Haritha Homes, Badangpet, Ranga Reddi District, Hyderabad, Telangana 500058, India · contact@fwddeploy.co