Freight & Logistics In development
Project in development
Freight OS
Concept UI · Development preview · No live rates or customer data
Every freight email read, sorted and ready for a reply.
- Built for
- Freight forwarders and logistics teams
- Industry
- Freight & Logistics
- Project Type
- AI email desk for freight teams
Description
Freight OS is an AI email desk for freight teams, in development. Freight enquiries arrive as long email threads; the AI reads each one, works out what it is about and what needs to happen, and puts it in the right queue with its deadline.
Anything the AI is unsure about goes to a person to check, so nothing is guessed. When the team replies, the whole thread is already in context, and a rate search sits in the same workspace, so quotes can be compared without leaving the conversation.
The outcome it is built for: no enquiry lost in an inbox, faster quotes and less time rebuilding what a customer asked for.
Deployment options
Available as a subscription or as a deployment on your infrastructure, subject to the agreed scope. Forward Deploy retains the software’s intellectual property; usage rights, fees, support and running costs are agreed in writing. Read the terms
Specifications
- Status
- In development
- Focus
- Freight email triage, reply preparation and rate search
- AI
- Reads, classifies and routes incoming freight emails
- Built for
- Freight forwarders and logistics teams
- Release
- Not publicly released
Features
AI email triage
Each incoming email is read and sorted by topic and required action, with its deadline.
Needs checking
Emails the AI is not sure about are flagged for a person instead of guessed.
Reply with context
The full thread and past actions are ready when the team writes back.
Rate search
Search and compare freight quotes from the same workspace.
Architecture
Freight OS is being designed to take each freight email from arrival to reply in one reviewable flow: AI triage, human checks where needed, rate search and the response. The diagram shows the target operating model for the development build, not a deployed system.
Explore the architecture ↗ (new tab)Expected Impact
Expected outcomes, not measured results. Figures will be added once the product is piloted and compared with a baseline.
Less sorting
An inbox that sorts itself
AI triage is expected to remove most manual sorting of incoming freight email.
How we’ll measure it Track manual sorting time per enquiry.
Faster quotes
Shorter time to respond
Context and rate search in one place are expected to shorten time to a quote.
How we’ll measure it Track time from new enquiry to first quote.
Nothing missed
Every deadline visible
Action deadlines on every email are expected to stop enquiries going stale.
How we’ll measure it Track overdue and unanswered enquiries.
Clearer responses
Fewer missing details
Full thread context is expected to reduce back-and-forth with customers.
How we’ll measure it Track rework caused by incomplete enquiry information.